Terms and Conditions

Hollins and Hur Accounting and Tax is a trade name of Nautilus Financials LLC. In these Terms and Conditions, "Hollins and Hur," "we," "our," and "us" refer to Nautilus Financials LLC doing business as Hollins and Hur Accounting and Tax.

These Terms and Conditions govern your use of our website, online forms, client communication features, payment options, and related electronic services.

Professional services are governed by the applicable engagement letter, proposal, statement of work, or other written agreement between you and Hollins and Hur. If these Terms conflict with an applicable engagement agreement, the engagement agreement will control with respect to those professional services.

Our Privacy Policy is incorporated into these Terms by reference.

1. Website Use and Acceptance

By accessing or using our website or its online features, you agree to these Terms and Conditions.

You may use our website only for lawful purposes. You may not:

• Attempt to gain unauthorized access to our website, portals, accounts, systems, or data;
• Interfere with the operation or security of our website or systems;
• Introduce viruses, malicious code, automated attacks, or harmful materials;
• Impersonate another person or misrepresent your identity or authority;
• Submit false, misleading, unlawful, or infringing information; or
• Copy, scrape, distribute, or commercially exploit website content without authorization.

We may restrict or terminate access to our website or online systems when reasonably necessary to address misuse, security risks, legal requirements, or violations of these Terms.

2. No Client Relationship From Website Use

Visiting our website, submitting an inquiry, scheduling a consultation, sending us information, uploading documents, or participating in a preliminary discussion does not by itself create a client relationship.

A professional relationship begins only when Hollins and Hur agrees in writing to provide services, generally through an accepted engagement letter, proposal, statement of work, or other written agreement.

Unless we have specifically agreed in writing to assume responsibility for a matter, you remain responsible for your own filing deadlines, tax payments, elections, notices, recordkeeping, registrations, and other legal or financial obligations.

3. Professional Services

Hollins and Hur provides accounting, tax preparation, bookkeeping, payroll, consulting, advisory, and related professional services.

The specific services we agree to provide, along with the applicable scope, fees, responsibilities, timing, and limitations, will be stated in the applicable engagement agreement.

Certain services, including audits, reviews, compilations, financial statement preparation, or other attest and assurance services, may be available through a separate appropriately licensed firm under a separate engagement agreement.

We are responsible only for services included in an applicable engagement agreement. A service provided for one entity, tax year, reporting period, or project does not mean that we have agreed to provide the same service for another entity, period, or matter.

4. General Information and No Guarantees

Information provided through our website, newsletters, presentations, social media, articles, or other general communications is provided for informational purposes only.

It is not accounting, tax, legal, investment, or financial advice tailored to your particular circumstances. You should consult an appropriate professional before making decisions based on general information.

Tax laws, filing requirements, accounting guidance, and other rules may change. We do not guarantee that general website content is complete, current, or applicable to your situation.

Budgets, forecasts, projections, tax estimates, business models, and advisory recommendations depend on assumptions and information available at the time they are prepared. Actual results may differ, sometimes materially.

We do not guarantee any particular tax treatment, refund, financial result, business outcome, financing approval, governmental determination, or savings amount.

5. Client Responsibilities

When you engage us, you agree to:

• Provide complete, accurate, and timely information;
• Respond to reasonable questions and document requests;
• Notify us of relevant changes, errors, omissions, notices, suspected fraud, or other material developments;
• Review tax returns, reports, financial statements, filings, and other work products before approving or using them;
• Maintain appropriate records and supporting documentation;
• Protect your email, portal, payment, and account credentials;
• Obtain appropriate authorization before providing information about another person;
• Meet responsibilities stated in your engagement agreement; and
• Pay fees and expenses when due.

We may rely on information provided by you or your authorized representatives without independently verifying it unless our engagement specifically includes verification or assurance procedures.

Incomplete, inaccurate, or delayed information may affect our ability to complete work, meet deadlines, or provide accurate advice. You remain responsible for reviewing the final information submitted to taxing authorities, lenders, investors, government agencies, or other third parties.

6. Fees and Payments

Fees, deposits, billing arrangements, and payment terms are established in the applicable engagement agreement, proposal, invoice, or other written communication.

Unless otherwise agreed:

• Invoices are due according to the payment terms stated on the invoice;
• Deposits or advance payments may be required before work begins or continues;
• Payment may be required before a return, filing, report, or other final work product is released or submitted;
• Services outside the agreed scope may be billed separately;
• You are responsible for applicable government filing fees and agreed third-party charges; and
• Fees earned for completed services are generally nonrefundable.

We may suspend or discontinue services when invoices remain unpaid, required information or authorization has not been provided, continued work would violate a legal or professional obligation, or as otherwise permitted by an engagement agreement.

A suspension or termination of services does not relieve you of responsibility for outstanding fees or your own filing, payment, compliance, and recordkeeping obligations.

We may use third-party payment processors. By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge. Payment processors may maintain their own terms and privacy policies.

7. Electronic Communications

You authorize us to communicate with you through methods reasonably associated with your inquiry or professional relationship with us, including email, telephone, voicemail, secure portal, videoconference, and text message when applicable.

Electronic communications may be delayed, intercepted, misdirected, corrupted, or accessed by unauthorized persons. No electronic communication method can be guaranteed to be completely secure.

Do not send Social Security numbers, complete bank account information, tax documents, identification documents, or similarly sensitive information through unsecured email or text messaging. Use our secure client portal or another method approved by us.

We may rely on communications that reasonably appear to have been sent by you or an authorized representative. We may require additional verification before acting on unusual, sensitive, or high-risk instructions.

You should independently verify communications involving:

• Changes to bank or payment information;
• Wire transfers or movement of funds;
• Changes to contact information;
• Release of confidential information;
• Addition of authorized representatives; or
• Other unusual or sensitive requests.

We are not responsible for loss resulting from compromised credentials, systems outside our control, or your failure to follow reasonable verification or security procedures.

8. Email Communications

Email is a convenient communication method but may not be secure, timely, or error-free.

By communicating with us by email, you authorize us to respond by email unless you instruct us otherwise.

Emails and attachments sent by us are intended for the identified recipient. If you receive a communication in error, please notify the sender and delete it.

An email does not create a professional engagement or expand the scope of an existing engagement unless that intent is clearly confirmed in writing by an authorized representative of Hollins and Hur.

Email should not be used for urgent filing instructions, emergency matters, time-sensitive payment instructions, or transmitting highly sensitive documents unless we have approved that method.

9. Text Messaging Terms

Consent to receive text messages

When you provide a mobile telephone number and consent to receive text messages, you authorize Hollins and Hur to send conversational and service-related messages concerning:

• Inquiries and consultations;
• Appointments and scheduling;
• Document or information requests;
• Signatures and approvals;
• Engagement status;
• Tax and filing deadlines;
• Billing and payment matters;
• Service updates; and
• Other matters related to your relationship with us.

Consent to receive text messages is not a condition of purchasing services.

Message frequency

Message frequency varies depending on your inquiries, active services, appointments, document needs, deadlines, and communications with our personnel.

We do not guarantee that any particular reminder, notice, or message will be sent.

Message and data rates

Message and data rates may apply according to your mobile carrier and service plan. Hollins and Hur is not responsible for fees or charges imposed by your carrier.

Opting out

You may opt out of text messages at any time by replying:

STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

After you opt out, you may receive one final message confirming that your request has been processed.

An opt-out request may apply to the specific telephone number, message thread, sender number, or messaging campaign through which the request was submitted.

You may continue to receive non-text communications, including email, telephone calls, portal notifications, or mailed communications, when appropriate to administer an active engagement or fulfill legal and professional obligations.

Opting out of text messages does not cancel your engagement or relieve you of responsibility for deadlines, filings, payments, document requests, or other obligations.

Help and support

For text messaging assistance, reply HELP, email ops@hollinsandhur.com, or call (571) 222-4765.

Delivery limitations

Text-message delivery depends on carrier, network, device, and technology availability. We do not guarantee delivery or receipt within a particular period.

Do not use text messaging for emergencies, urgent filing instructions, payment-transfer instructions, or transmission of sensitive tax or financial documents.

Our collection and use of mobile information are also governed by our Privacy Policy.

10. Client Portals and Online Accounts

We may provide access to third-party client portals, document systems, payment platforms, scheduling tools, and other online services.

You are responsible for:

• Protecting your usernames, passwords, and authentication methods;
• Using multifactor authentication when available;
• Limiting account access to authorized persons;
• Reviewing account activity;
• Promptly notifying us of suspected unauthorized access; and
• Confirming that information uploaded or submitted is accurate and appropriate.

You may not access another person's account, attempt to bypass security features, disrupt an online service, or upload malicious or unlawful material.

Third-party platforms may be governed by their own terms, privacy policies, and operating requirements.

11. Independent Contractors and Service Providers

We may use employees, independent contractors, offshore contractors, affiliated entities, and technology or service providers to assist in providing services and operating our business.

These parties may support tax preparation, accounting, bookkeeping, payroll, document management, client portals, information technology, website analytics, communications, scheduling, billing, payment processing, administration, and other authorized functions.

Their access to information is subject to applicable confidentiality, security, contractual, professional, and legal requirements.

Tax return information will be used and disclosed in accordance with applicable law, including Internal Revenue Code Section 7216 and related regulations.

When separate taxpayer consent or authorization is legally required before tax return information may be disclosed or used, these Terms do not replace that consent or authorization.

12. Website Content and Ownership

Our website and its original content, branding, graphics, forms, tools, and materials are owned by or licensed to Hollins and Hur and are protected by applicable intellectual-property laws.

You may view and use website content for your own personal or internal business purposes. You may not reproduce, sell, publish, distribute, modify, or commercially exploit our website content without written permission.

Our website may link to third-party websites, platforms, software, or government resources. These links are provided for convenience. We do not control or guarantee the content, availability, privacy, security, or accuracy of third-party services.

13. Website Disclaimer and Limitation of Liability

We make reasonable efforts to maintain a functional and useful website, but we do not guarantee that it will always be available, secure, uninterrupted, current, complete, or error-free.

The website and its general content are provided on an "as is" and "as available" basis to the fullest extent permitted by law.

To the fullest extent permitted by law, Hollins and Hur will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from:

• Use of or inability to use the website;
• Reliance on general website content;
• Delayed, failed, intercepted, or misdirected electronic communications;
• Third-party websites, platforms, processors, carriers, or service providers;
• Unauthorized access resulting from compromised credentials or systems outside our reasonable control; or
• Events beyond our reasonable control.

This section applies to the website and general electronic communication features. Limitations relating to professional services are governed by the applicable engagement agreement.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any dispute concerning professional services will be governed by the applicable engagement agreement.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective.

15. Changes to These Terms

We may update these Terms periodically to reflect changes in our website, services, technology, business practices, or legal obligations.

The "Last updated" date identifies the most recent revision. Revised Terms become effective when posted unless otherwise stated.

Changes to an existing professional engagement will be governed by the applicable engagement agreement and will not be made solely by posting revised website Terms when separate agreement is required.

16. Contact Us

Questions about these Terms and Conditions may be directed to:

Hollins and Hur Accounting and Tax
A trade name of Nautilus Financials LLC
10550 Linden Lake, Suite 300
Manassas, VA 20109
Phone: (571) 222-4765
Email: ops@hollinsandhur.com